Mercatus Academy

Cancellation & Refund Policy

Last updated: 16 October 2026

This policy explains how course cancellations and refunds are handled. It forms part of the terms on which Mercatus Academy supplies tuition and does not affect your statutory consumer rights.

Before tuition has started

If no tuition session has started, your course payment is 100% refundable. Please contact us as soon as possible if you wish to cancel so that we can confirm the cancellation and arrange your refund.

Online and distance bookings

Where UK consumer cancellation rights apply to a course purchased online, by telephone or at a distance, you will normally have 14 days from the day after the contract is made to cancel without giving a reason.

If you expressly ask Mercatus Academy to begin tuition during that cancellation period and then cancel after tuition has started, we may deduct a proportionate amount for the sessions or services already supplied. If the service has been fully completed during the cancellation period at your express request and with your acknowledgement, the statutory right to cancel may end once it has been fully performed.

After tuition has started

If tuition has started and you later decide to cancel, Mercatus Academy will calculate the value of all completed sessions. The unused balance of your course payment will then be refunded, subject to any rights or obligations that apply by law.

We will explain the calculation clearly. The charge for completed tuition will be proportionate to the part of the course already delivered.

Changing or rearranging a session

If you cannot attend an arranged session, please contact us as early as possible. We will make reasonable efforts to agree another suitable time. Repeated missed sessions or late cancellations may be treated in accordance with any course terms agreed with you.

Refund method and timing

Approved refunds will normally be returned through the original payment method. We aim to process refunds promptly and, where statutory cancellation rules apply, within the time required by law. Your bank or payment provider may require additional time to display the funds.

Funded-account products

Funded-account challenges and instant funded-account products may have separate eligibility, activation and cancellation terms. Those terms will be provided before the relevant product becomes available or is purchased. Nothing in those terms will remove any statutory rights that apply to you.

How to cancel

Email mercatusacademy@outlook.com and include your name, course or product purchased, payment date and a clear statement that you wish to cancel. You may also contact us through the details shown in the website footer.

Your statutory rights

This policy provides additional clarity and does not restrict rights or remedies available under applicable consumer law. If any part of this policy conflicts with a mandatory legal right, that legal right will apply.

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